August 18, 2021
The importance of happy customers cannot be overestimated. Harvard Business Review has noted that companies who achieve industry leading NPS scores grow revenue 2.5 times faster than their peers. The enterprise contact center is at the center of your customer experience and can make or break a customer relationship.
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IT Strategist and @Sweetwater CIO Jason Johnson has big plans for how GenAI is going to help his colleagues - plans that empower them in ways where they feel like superheroes. Jason joined LiveAI host, èAPP's CTO Tony Olzak, for a chat around how Jason and his team are tackling scale by equipping their teammates with AI-powered digital assistants. Jason sheds light on both the successes and learning lessons he's come across in implementing GenAI solutions at Sweetwater.
Red Cloud Technology is bringing intelligent open commerce to the world, connecting, supporting, and empowering retailers with AI-powered insights and data to help them make better decisions. LiveAI host Tony Olzak gets the skinny from Red Cloud Co-Founder and CEO Justin Floyd on how this solution is helping retailers spend more time selling, spend less time searching, and open more doors to emerging markets. Tune into this episode of LiveAI to learn more!
It's all Team èAPP in this week's episode of LiveAI! Listen in as our host, CTO Tony Olzak, is joined by SVP of èAPP's Cloud Solutions Group, Chris Nicholas! Chris and Tony sit down to rehash a recent think tank session Chris hosted with a client. The two cover the flood of ideas that came out of the session, the ways that Microsoft Copilot can help organizations today, and how organizations can get started today. Check it out!